Privacy Policy

1. INTRODUCTION AND SCOPE

This Privacy Policy ("Policy") governs the collection, use, disclosure, and protection of personal information by FloorzUp Pro ("Company," "we," "us," or "our"), a flooring installation and home remodeling business operating in Oxford, Florida, and surrounding areas including The Villages and Sumter County.

This Policy applies to all users ("you," "your," or "User") who access or use our website located at floorzuppro.com (the "Website"), mobile applications (if applicable), and any related services, features, content, or applications offered by the Company (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Policy, you must immediately discontinue use of our Services.

This Policy is incorporated into and subject to our Terms of Service. Capitalized terms not defined herein shall have the meanings ascribed to them in the Terms of Service.

2. DEFINITIONS

For purposes of this Privacy Policy, the following terms shall have the meanings set forth below:

"Personal Data" or "Personal Information" means any information relating to an identified or identifiable natural person, including but not limited to name, postal address, email address, telephone number, payment information, IP address, device identifiers, and any other information that can be used to identify, contact, or locate an individual.

"Processing" means any operation or set of operations performed on Personal Data, whether or not by automated means, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, transmission, dissemination, restriction, erasure, or destruction.

"Controller" means the entity that determines the purposes and means of Processing Personal Data. For purposes of this Policy, FloorzUp Pro is the Controller.

"Processor" means any entity that Processes Personal Data on behalf of the Controller.

"Sensitive Personal Information" means Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, or data concerning a person's sex life or sexual orientation.

"Cookies" means small text files placed on your device to collect standard internet log information and visitor behavior information.

"Third Party" means any individual or entity that is not a party to this Policy and is not directly controlled by the Company.

3. INFORMATION WE COLLECT

We collect various categories of information from and about Users of our Services, including Personal Information, Non-Personal Information, and Sensitive Data, as described below.

3.1 Personal Information

We collect the following categories of Personal Information:

Contact Information: Full name, mailing address, email address, telephone number, and any other contact details you provide when requesting quotes, scheduling consultations, or communicating with us.

Account Information: If you create an account on our Website, we collect username, password (encrypted), account preferences, and profile information.

Payment Information: Credit card numbers, debit card numbers, bank account information, billing address, and transaction history when you make payments for our services. Payment information is processed through third-party payment processors and is subject to their privacy policies.

Project Information: Details about your flooring or remodeling project, including property address, project scope, material preferences, budget range, timeline, and any special requirements or requests.

Communication Records: Correspondence with our team, including emails, phone call recordings (where legally permitted and disclosed), text messages, chat logs, and any other communications.

Marketing Preferences: Your preferences regarding receipt of marketing communications, newsletter subscriptions, and promotional offers.

3.2 Non-Personal Information

We automatically collect certain Non-Personal Information when you access our Services, including:

Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.

Usage Data: Pages visited, time spent on pages, links clicked, search queries, referring/exit pages, date and time stamps, clickstream data, and interaction with website features.

Location Data: General geographic location derived from IP address, and precise geolocation data if you grant permission through your device settings.

Technical Data: IP address, MAC address, cookie identifiers, pixel tags, web beacons, and similar tracking technologies.

3.3 Sensitive Personal Information

We do not intentionally collect Sensitive Personal Information. However, if you voluntarily provide such information (for example, in the context of accessibility accommodations or health-related home modifications), we will Process it only with your explicit consent and in accordance with applicable law.

3.4 Information from Third Parties

We may receive Personal Information about you from third-party sources, including:

Business Partners: Lead generation services, referral partners, and marketing affiliates who provide contact information of individuals interested in our services.

Social Media Platforms: If you interact with us through social media, we may receive information from those platforms in accordance with their terms and privacy policies.

Public Databases: Publicly available information, including property records, business directories, and demographic data.

Analytics Providers: Aggregated and de-identified data from analytics services such as Google Analytics.

For the complete Privacy Policy with all sections and detailed information, please download the full document or contact us at [email protected]